Shipping Policy
1. Order Processing
1.1 Processing Time
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
1.2 Order Confirmation
After placing an order, you will receive an email confirmation containing the details of your order. Please review this email and ensure all information is correct. If you need to make any changes, please contact us immediately at [Your Email Address].
2. Shipping Rates and Delivery Estimates
2.1 Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Rates may vary based on the shipping method selected and the destination of your order.
2.2 Delivery Estimates
Delivery times are estimates and are not guaranteed. The estimated delivery time will depend on your location and the shipping method chosen at checkout. Typically, delivery times are as follows:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
3. Shipping Destinations
3.1 Domestic Shipping
We ship to addresses within Australia. All orders are shipped via reputable courier services to ensure timely and safe delivery.
3.2 International Shipping
Currently, we do not offer international shipping. If you are interested in purchasing our products from outside Australia, please contact us to discuss potential shipping arrangements.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery through the courier's website.
5. Shipping Restrictions
5.1 P.O. Boxes
We do not ship to P.O. Boxes. Please provide a physical address for delivery.
5.2 Hazardous Materials
Some items are classified as hazardous materials and cannot be shipped. If your order contains such items, we will contact you to arrange an alternative solution.
6. Delivery Issues
6.1 Delays
While we strive to ensure timely delivery of your order, delays can occasionally occur due to factors beyond our control, such as weather conditions, carrier delays, or other unforeseen circumstances. We will notify you if we become aware of any significant delays affecting your order.
6.2 Lost or Stolen Packages
Al Lighting Pty Ltd is not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. If your package is missing, please contact the courier to initiate a claim. If you require further assistance, please contact us at info@allighting.com.au.
7. Damaged Items
7.1 Inspecting Your Order
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item, so we can evaluate the issue and make it right.
7.2 Reporting Damage
To report a damaged item, please email us at [Your Email Address] with your order number, a description of the damage, and photos of the damaged product and packaging. We will review your claim and provide further instructions.
8. Return Shipping
If you need to return an item, please refer to our Return Policy for detailed instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
9. Contact Information
If you have any questions about our Shipping Policy, please contact us at:
AL Lighting Pty Ltd
info@allighting.com.au